Shipping policy
Kate Zaremba Company Shipping Policy
Effective Date: April 1, 2023
1. Shipping Destinations
We currently ship our wallpapers to addresses within the United States and Europe. Please note that we do not ship to P.O. boxes or APO/FPO addresses.
2. Shipping Methods and Timeframes
We offer the following shipping methods:
- Standard Shipping: Delivery typically takes 5-7 business days within the continental United States and may take longer for international shipments.
- Express Shipping: Delivery typically takes 3-5 business days within continental United States and is not available for international shipments.
Please note that delivery times are estimates and may vary based on factors such as the shipping destination, customs clearance, and unforeseen circumstances. Once your order is shipped, you will receive a tracking number to monitor the status of your package.
3. Order Processing Time
We strive to process and ship orders as quickly as possible. Orders are usually processed within 2 business days after payment confirmation. During peak seasons or sales events, processing times may be slightly longer.
4. Shipping Charges
Shipping charges are calculated based on the shipping method selected and the delivery address provided during checkout. The shipping costs will be displayed at the checkout before you complete your purchase.
5. International Shipping
For international shipments, customs duties, taxes, and other fees may apply depending on the destination country's regulations. The recipient of the package will be responsible for any additional charges incurred. Please note that customs clearance procedures may cause delays beyond our control.
6. Order Tracking
Once your order is shipped, a shipping confirmation email will be sent to the email address you provided during checkout. This email will contain your order tracking number and a link to track your package. If you have created a user account on our website, you can also log in to view your order status and tracking information.
7. Order Status and Support
If you have any questions or concerns about your order status or shipment, please contact our customer support team at hello@katezarembacompany.com or info@katezarembacompany.com. We are here to assist you and ensure a smooth shipping experience.
8. Order Modifications and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been processed and shipped, we may not be able to make changes or cancellations.
