How can we help?

FAQ

How is your wallpaper installed?

I have created detailed directions for both our Smooth Removable Wallpaper and Commercial Grade Wallcovering. Find
them both here:

Wallpaper Directions

Watch our “How to Hang Wallpaper” video here.

Can your wallpaper be installed in bathrooms where there is a lot of moisture?

Like any space with wallpaper, there needs to be proper ventilation. You absolutely can install both the smooth removable and commercial grade wallpaper in a bathroom.

Help! I have a weird wall! How much should I order?

Every panel is just over two feet wide (24 ¾” inches). The ¾”inch overlap is there to help you match up each panel exactly. The best way to go about calculating how much wallpaper you need is to measure the height and width of walls, or surface area you want to cover. You can determine the length of your roll, by the height of your wall. The width is always two
feet wide. For example, a wall that is eight feet high by six feet wide requires three rolls that are eight feet long. You can also use our handy calculator here!

Can your wallpaper be installed on wood paneling? On brick? On a fence? On mirrors? On my random floating wall made of super weird material?

None of these surfaces sound ideal but hey, who am I to stop you from giving it a try? You can
definitely apply the Smooth Removable Wallpaper to mirrors and wood paneling but with extra care during installation.

Can your wallpaper be installed on shelves?

Yes! You just want to make sure the shelves have a porous quality. There are wallpaper primers you
can also use to prepare your surface.

Can I custom order a specific length?

We only print in the following lengths: 3ft, 9ft, 12ft. Our commercial grade rolls are 27ft long.

I’m a renter! Is your wallpaper safe enough for me to remove when I move out of my apartment?

YES!!! Our Smooth Removable Wallpaper has a lightweight non-toxic adhesive on the back. Once you are ready to move out you can easily peel the entire panel off the wall and use a wet rag to wipe down any residue.

How long is your shipping process? Can I expedite shipping?

Every wallpaper order is custom printed so ship time varies depending on the US Postal Service which is our primary carrier. We generally print and ship within 7-10 days. Please contact us with your shipping address and date needed and we will let you know the options for expediting.

Do you ship internationally?

Yes. We are not responsible for customs fees that a wallpaper order may incur. Please look up your Countries fees for international orders of products such as wallpaper prior to ordering so you are prepared.

What do I do if my wallpaper arrived damaged or flawed? 

Please send photos of the damaged order to hello@katezaremba(dot)com. We will provide a return shipping label for you to send back the damaged wallpaper and process a replacement.

Can your wallpaper be removed and applied again?

No. But I love reusing wallpaper I’ve taken down as gift wrap! You can also recycle our Smooth
Removable Wallpaper.

I changed my mind, can I return or exchange my wallpaper?

Each order is custom printed just for you, but we understand you may change your mind. You may return unopened rolls of wallpaper for a refund or exchange within 14 days that your order was received. Please email us at hello@katezaremba(dot)com and we will provide you with a return shipping label. Once we receive the wallpaper back the refund or exchange will be processed.

Where can I get a sample?

Each listing offers the option to order a sample in any pattern or wallpaper type.

Do you have a trade program for interior designers and architects?

Yes! Email your business
information, business name, address, and EIN to hello@katezaremba(dot)com and
we will send over all the benefits and discounts for our partners including a selection of samples for your material libraries.

Can I get ____ pattern in a custom color?

For custom color inquiries or a bespoke wallpaper design please email me at hello@katezaremba(dot)com.

What is the repeat/scale of _____ pattern?

Please refer to individual patterns for repeat scale. You can find the size of the pattern repeat in each product listing.

Do you do wholesale?

Not at this time.